Privacy Policy effective date: February 12, 2017

This privacy statement describes how The HIVE Mattress, LLC (“The Hive”, “we”, “us”) collects and uses the Personal Information you willingly provide on our Web site www.thehivemattress.com.  It also describes the choices available to you regarding our use of your Personal Information and how you can access and update this information.  Personal Information is information about you, that is not otherwise available to the public, that you willingly provide to The Hive Mattress, LLC in order to use or pay for our services.

If you have questions or concerns regarding this policy, you should first contact us at info@thehivemattress.com

Collection and Use of Personal Information In order to facilitate the operation of our site and manage your account, we collect Personal Information from you.  For trial and paying customers this information may include but is not limited to, your name, email address, credit card or debit card number, your zip code, your address and phone number.

Depending on the documents you create/fill out when purchasing one of our products (mattresses, foundations, adjustable bed bases, pillows, sheets, etc.) and/or request our service we may collect Personal Information including, but not limited to, names of people you have personal or business relationships with, family members, social security number, passport number, license numbers, items you own or wish to transfer ownership of, financial matters, and personal accounts or account numbers with banks, financial institutions, merchants and vendors.

We use this information to

  • Fulfill your order
  • Send you an order confirmation
  • Assess the needs of your business to determine suitable products
  • Respond to customer service requests
  • Send you a newsletter
  • Send you marketing communications
  • Respond to your questions and concerns
  • Improve our Web site and marketing efforts
  • Take a survey, conduct research and analysis

The accuracy of the generated document on this website is not legally binding.  Use at your own risk.

Electronic and Web Browsing Information We Gather As is true of most Web sites, we automatically gather information about your computer such as your IP address, browser type, browser settings, navigation through our site(s), referring/exit pages that you visit, the time and date of your visit, the time spent on those pages, other operating system and other statistics.  This information does not include Personal Information.  We may use third party tools and analytical services to gather and analyze this information.

Choice/Opt-Out You may choose to stop receiving our newsletter or marketing emails by following the unsubscribe instructions included in these emails or you can contact us at info@thehivemattress.com

Information Sharing We will share your Personal Information with third parties only in the ways that are described in this privacy statement. We do not sell your Personal Information to third parties.  But we may share your information to defend and protect The HIVE Mattress, LLC rights, property and to comply with legal obligations as needed.   We will also share your information if you provide us with your permission.

We may provide your Personal Information to companies that provide services to help us with our business activities such as credit/debit card processing, shipping your order or offering customer service. These companies are authorized to use your Personal Information only as necessary to provide these services to us.

We may also disclose your Personal Information as required by law such as to comply with a subpoena or similar legal process when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.

If The HIVE Mattress. LLC is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our Web site of any change in ownership or uses of your Personal Information, as well as any choices you may have regarding your Personal Information, to any other third party with your prior consent to do so.

To protect against fraud and misuse of our Website and Services, we actively analyze purchases, attempted purchases and use of the Website and Services to help us identify and block individuals suspected of misuse and/or fraudulent activity. We may use that information, in conjunction with our security partners and/or law enforcement to protect The HIVE Mattress. LLC’s business and systems, your Personal Information and assist those we reasonably believe may have been victimized by such fraudulent use of the Website and Services.  We may share data (including, but not limited to, suspect payment information, email addresses, IP addresses, etc.) with our payment processors, and law enforcement, in an effort to reduce fraud.  You consent to the provision of this information (including keyword search data) for such investigative purposes.

Consumers that access our website outside the United States (International Customers)

The moment you access our website (www.thehivemattress.com) from anywhere in the world, you are handing over all your rights to the United States of America.  Therefore, any type of disputes regarding this site, the privacy and terms and conditions will be governed by the laws of the State of Texas.

Any product that leaves the United States of America will void all its warranties, guarantees and the 120 night sleep trial guarantee.

Third Party E-Commerce Solutions Provider Our shopping cart interacts with established PCI-DSS compliant third-party credit processing vendor(s) via SSL links. They host and collect your billing information for the purpose of processing your order and subscriptions. We use an established third-party vendor via SSL links to manage processing of refunds and updates of credit card and debit card numbers and expiration dates.  These companies do not use this information for any other purpose.  We do not store credit card and debit card numbers on our servers or systems.

Service Providers We may employ third-party companies and individuals due to the following reasons:

  • To facilitate our Service;
  • To provide the Service on our behalf;
  • To perform Service-related services; or
  • To assist us in analyzing how our Service is used.

We want to inform our Service users that these third parties have access to your Personal Information.  The reason is to perform the tasks assigned to them on our behalf.  However, they are obligated not to disclose or use the information for any other purpose

Cookies and Other Tracking Technologies We may use cookies, for example, to keep track of your preferences and profile information. Cookies are also used to collect general usage and volume statistical information that does not include Personal Information.

Cookies are files with small amount of data that is commonly used an anonymous unique identifier. These are sent to your browser from the website that you visit and are stored on your computer’s hard drive.

Our website uses these “cookies” to collection information and to improve our Service. You have the option to either accept or refuse these cookies, and know when a cookie is being sent to your computer. If you choose to refuse our cookies, you may not be able to use some portions of our Service.

Links to Other Web Sites Our Site may include links to other Web sites whose privacy practices may differ from those of The HIVE Mattress, LLC.  If you submit Personal Information to any of those sites, your information is governed by their privacy policies.  We encourage you to carefully read the privacy policies of any Web site you visit.

Public Forums, Third Party sites or Social Media Platforms We may offer chat rooms, blogs, message boards, bulletin boards, or similar public forums also known as “Third Party Sites” or “Social Media” platforms (Facebook®, Instagram®, YouTube®, etc.) where you and other users of our Websites can communicate.  The protections described in this Privacy Policy do not apply when you provide information (including personal information) in connection with your use of these public forums.  We may use personally identifiable information and non-personal information about you to identify you with a posting in a public forum.  Any information you share in a public forum is public information and may be seen or collected by anyone, including third parties that do not adhere to our Privacy Policy.  We are not responsible for events arising from the distribution of any information you choose to publicly post or share through our Websites or these public forums.

Security We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it.

When we collect Personal Information directly from you, we follow generally accepted industry standards to protect the Personal Information submitted to us, both during transmission and once we receive it.  No method of transmission over the Internet, or method of electronic storage, is 100% secure, however.  Therefore we cannot guarantee its absolute security. If you have any questions about security on our Web site, you can contact us at info@thehivemattress.com

In order to make a purchase from us, you must use our third party credit processing vendor to finalize and pay for your order.  Its privacy statement and security practices will also apply to your personal Information.  We encourage you to read that privacy statement before providing your information.

Children’s Privacy Our Services do not address anyone under the age of 13.  We do not knowingly collect personal identifiable information from children under 13.  In the case we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers.  If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do necessary actions.  Please contact us immediately at info@thehivemattress.com

Additional Policy Information To review, correct and update your personal information to ensure it is accurate, please contact us at www.thehivemattress.com

Notification of Privacy Statement Changes We may update this privacy statement to reflect changes to our privacy practices at any time and without notice.  If we make any material changes we may notify you by email (sent to the e-mail address specified in your account) or by means of a notice on this Site prior to the change becoming effective.  In continuing to visit our site and continue to use our services we have made available to you, before, during and after we have made such changes you agree to the changes we have made in this site.

However we encourage you to periodically review this page for the latest information on our privacy practices.

Contact Information You may contact us as provided below if: (a) you have questions or comments about our Privacy Policy; (b) wish to make corrections to any personally identifiable information (PII) you have provided; or (c) want to opt-out from receiving future promotional correspondence, including emails, from us or our affiliated companies

We will respond to your request and, if applicable and appropriate, make the requested change in our active databases as soon as reasonably practicable. Please note that we may not be able to fulfill certain requests while allowing you access to certain benefits, features and services offered on or through our Website

You can contact us about this privacy policy by writing or emailing us at:

The HIVE Mattress, LLC
8553 N. Beach St., Unit 194

Fort Worth, TX  76244
Email: info@thehivemattress.com

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